Back Up Plan Terms & Conditions

Back Up Plan

Before you decide to purchase Back Up Plan, we recommend you review the Target Market Determination

We appreciate that you may want the certainty of knowing that if products you buy are faulty they are covered for a specific time period. When you purchase the Back Up Plan, you are obtaining certainty as to the period of coverage and the remedy you will receive and the convenience of having the repair and/or the replacement process managed for you by the Back Up Plan Administrator. Back Up Plans provide rights which are in addition to your existing rights under the Australian Consumer Guarantees and do not limit or replace them.

Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian ConsumerLaw. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For information about the Australian Consumer Guarantees, visit www.accc.gov.au.

Online lodgement and lookup

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There are 2 types of Back Up Plans available covering mechanical or electrical failure;

Replacement Cover Plans

Replacement Cover Plans are only available for certain products costing $500 or less and provide a one-off replacement of your purchase. Cover commences 12 months after the date of purchase, or upon expiry of the original Manufacturer’s Warranty, whichever occurs later.

Repair Cover Plans

Repair Cover Plans are available on most products and will provide a repair of your purchase and your cover will commence upon the expiry of the original Manufacturer’s Warranty. In some circumstances your product could also be replaced (see Replacement Terms).

Key Features

What's covered under the back up plan:

Online lodgement and lookup the full Back Up Plan Brochure

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Contact Back Up Plan

If you are claiming under this Back Up Plan, you can lodge your claim by calling customer care on 1800 062 782, (0800 454 082 in NZ) Monday to Friday 8am to 6pm AEST. For Australian or overseas customers, please email rescuecrew.au@thewarrantygroup.com.

Brochure updated as of 1 September 2024.