Your first choice for designer appliances

FAQ

General questions 

Who are Designer Appliances? 

A proud member of Australia’s largest independent home appliances buying group, Designer Appliances is your first choice for premium kitchen and laundry appliances.  

We help create stylish and functional spaces, converting your kitchen into the heart of your home and your laundry into a practical paradise. And with all the best brands you know and trust, including Smeg, Electrolux, Fisher & Paykel, Asko, ILVE, Miele, AEG, Falcon, Sirius, Liebherr, Vintec, Beefeater, Beko, Zip, Oliveri, Franke and more, we’ll help you design a home that is both practical and sophisticated.   

Designer Appliances is part of the BSR Group, a franchisor in the Australian electrical and furniture retail industr

What states do you have stores in? 

Queensland, New South Wales, Victoria and Tasmania. 

Do you provide quotes? 

Yes, to provide a quote we will organise a consultation with one of our in-store product experts, who will go through your requirements and provide an obligation-free quote. CONTACT US  


Product Advice 

Expert advice and customer service are the foundations that every Designer Appliances gallery is built upon. Each Designer Appliances gallery is locally owned and operated, which means you will be afforded truly personalised service as our expert consultants take the necessary time and care to explore the wide variety of appliance options available. Our specialised teams take pride in their knowledge and never stop learning through in-house training and industry development education programs. Even after the sale, we are here to help and support our clients to ensure they are getting the most out of their new appliances. 

Need a replacement appliance? 

We know appliances can break down and that it causes a major inconvenience. So, if you need a replacement urgently, take note of your required dimensions and then come in to your local Designer Appliance gallery or give us a call us to discuss your options. 

Upgrading your appliances? 

We want your renovation to go well and are here to help make sure you get the right product for your needs. While renovating can be daunting, it can also be fun and exciting with the right advice. Come in and speak to one of our knowledgeable consultants and they can go through everything from product specifications, to advice on layout and design as well as style choices. We want your next project to be something you are delighted with  

Do you design complete kitchens? 

No - we don’t. Ultimately, that is the responsibility of professional designers and architects. However, we are able to work closely with those professionals to find the perfect appliances for their design specifications. 


Commercial Sales Builders & Developers 

Our galleries are set up to assist with major building projects and commercial orders. From single dwelling builds to multi-story high-rise apartments we’ve got the experience and know-how to ensure our clients are looked after to the very last detail. 

With a dedicated team of professionals on hand to assist at every stage of design, construction and fit-out, why not talk to us about your next commercial project.  

Welcome architects and designers. Why not make the most of our fully functional galleriesand bring your clients in-store for that special one-on-one experience they deserve. We will only be too happy to walk through product, design and functionality with you and your clients to ensure the right appliances are selected to suit each customers lifestyle.  

National & Localised Distribution 

With a national network of galleries, we can meet your needs. Designer Appliances is comprised of a group of highly experienced gallery owners, who possess years of knowledge and a demonstrated understanding of the latest trends within the industry. Our galleries will provide your business with a commercially competitive package, tailored to suit any project budget. Whether it be a high spes kitchen, converting an existing kitchen or to fit out multiple kitchen builds our Designer Appliances team can provide your business a competitive place to one stop shop! 

Leading Brands 

As a client of Designer Appliances Commercial, your company will benefit through access to all of the electrical industry’s big-name brands and their professional after sales service. Our categories incorporate whitegoods and kitchen appliances. Our extensive range can be viewed at galleries as well as on-line at our Designer Appliances website. Designer Appliances galleries will work with you to meet your specifications and recommend the appropriate products at a competitive price. 

Bulk Purchasing Power 

Designer Appliances is part of the NARTA Buying group, with the combined buying power of more than $3 Billion (AU), this provides our stores with the ability to purchase from our suppliers at the right price as well as delivering a wide range of products and services. 

Finance Options 

Designer Appliances maintains relationships with some of Australia’s leading financial and rental providers. When it comes to providing you with kitchen and laundry appliances, talk to us to explore the opportunities Designer Appliances can provide with a commercial account. 

Please use the  CONTACT US form to talk with a member of our expert team. 


Delivery Services 

Do you deliver? 

Yes, each of our stores offer a delivery service. 

We understand that everyone’s needs are different, please contact your local store to discuss your delivery requirements. 

Do you have Extra Delivery Services? 

A team member from your Designer Appliance gallery will qualify any specific requirements you may have prior to arranging the delivery of your goods. All associated costs with these additional services are to be paid direct to the Designer Appliance gallery that is facilitating the delivery. 

If requested at time of purchase we can perform standard connection for washing machines, dryers and fridges. Please note “connection” is defined as plugging an appliance to an available power supply, or attaching a laundry appliance up to existing available plumbing. 

For the installation of appliances such as cooktops, ovens and any applications requiring modifications to existing cabinetry or joinery, you will need to request an installation.  


Our After Sales Service 

Here at Designer Appliances we want you to be delighted with your purchase. 

If there is a problem with your purchase, we want to help you as quickly as possible. Please return to the store you purchased the item from, with the product you purchased, your invoice and some photo identification, so that we can sort out the problem as quickly as possible for you. If the product is too big to easily bring back into the store, please call the store you purchased the product from to discuss the issue. If you purchased the product online, please contact our customer support team either by email to info@designerappliances.com.au or by phone on 1300 423 882. 

Many products come with a manufacturer’s warranty. Products also generally come with certain guarantees under the Australian Consumer Law. If a product or service you buy fails to meet a consumer guarantee under the Australian Consumer Law, you are entitled to a remedy. If the problem is minor, you may be offered a free repair of the product. If the problem is major, you may choose between a replacement and a refund. For more information about consumer guarantees, please refer to the ACCC website at www.accc.gov.au. 

Faulty goods under manufacturer’s warranty 

If your goods are faulty and are covered by a manufacturer’s warranty, you may arrange for them to be repaired by an authorised repair agent by contacting the manufacturer directly, returning the product to the store you purchased it from (along with the invoice and some photo identification) or in the case of a purchase from our website, by contacting Designer Appliances online customer support team either by email to info@designerappliances.com.au or by calling 1300 423 882.   

What if my goods arrive damaged? 

We recommend you thoroughly inspect your purchased product upon delivery. Where you have purchased your product via our website and it has been damaged prior to arrival, please get in contact with our online customer support team via email to info@designerappliances.com.au or calling 1300 423 882. 

To facilitate the exchange or return of products purchased via our website, we will need: 

  • The item returned so it may be inspected; 
  • A copy of your tax invoice for the item; and 
  • Identification to verify that you are the purchaser. 

Once the Designer Appliances online customer support team confirm that the product arrived damaged, we will contact you to arrange a replacement, or if no replacement is available, a refund. Designer Appliances will be happy to arrange the collection and delivery of product purchased on our website that arrives damaged at no charge to you. 

Changed your mind about your purchase?  

No problem! Here at Designer Appliances we want you to be delighted with your purchase. We understand that sometimes circumstances change and you may change your mind about your purchase. 

If you contact us within 7 days of your purchase being delivered, you can arrange for it to be returned for an in-store credit. There are some rules around this offer, which are: 

  • We can only provide an exchange or credit for your online purchase once, so please choose your replacement item carefully; 
  • You must contact us within 7 days of receiving your product to organise a return for change of mind; 
  • The item purchased must be unopened, in its original box and have all its parts, accessories and manuals, as well as any bonus/special offer items that were provided with the product; 
  • We are happy to arrange the return of the item, or you can if you would prefer. Either way, please get in touch with us to arrange the return of the item;  
  • If the product(s) was a special order from a supplier, or is a product sold by us as agent (e.g. AskoAEG, Miele, Smeg) it will not be eligible for return or credit for change of mind; and 
  • A restocking fee of 25% of the GST inclusive purchase price of the item will apply to the return, unless the cost to collect/return the item is greater, in which case the cost to collect/return the item will be the amount of the restocking fee. The restocking fee will be deducted from the amount credited to you in relation to the return. 

To arrange a return for change of mind, please contact Designer Appliances online customer support team via email to info@designerappliances.com.au or by calling 1300 423 882. 


Payment 

What are your payment options? 

  • Cash 
  • EFTPOS 
  • Credit Cards (AMEX and Diners not accepted in all stores) 
  • Finance - including interest free terms 
  • Rental Plans 
  • Humm 
  • HSBC finance  
  • ZIP Pay and ZIP Money (not available all stores) 
  • Designer Appliance Gift Cards 
  • While Store Accounts are operated in some stores for special arrangements, a credit application must be completed with credit references and appropriate identification.  Store Account approval is entirely at the store owner's discretion.   We recommend considering our Finance option as an alternative as we can offer interest free terms so that you pay no more than you would with a Store Account.  

Do you price match? 

Yes! Designer Appliance is proud member of Australia’s largest independent home appliances buying group, which allows us to bring the most compelling and competitive offers to market at all times.  

We are constantly checking our competitors pricing and where necessary adjusting ours. However sometimes there are cases where we haven’t yet identified the need to adjust our price. In the rare event you find an identical product cheaper, simply let us know via theCONTACT US function and we will gladly match it. There are a few conditions around this, so please check these out our Price Match Policy 

And if you are in any doubt, please CONTACT US  anyway, we will be glad to assist you with your enquiry.